đź“Ś General Refund Policy
As outlined in our Terms of Use, all purchases made through our website are non-refundable and non-exchangeable unless otherwise required by local law or explicitly stated in our refund exceptions.
When you purchase an IQ Test Report or Certificate, you receive immediate access to a personalized digital product. According to digital content regulations, this type of service is considered “used” once accessed—even partially—which makes it non-refundable in most cases.
Refund Exceptions
While our standard policy does not allow refunds for accessed digital content, we may consider one-time courtesy refunds in rare situations, such as:
Duplicate charges caused by a technical error
Confirmed service access issues due to a fault on our side
All exception cases are reviewed manually and may require supporting documentation.
đź“© How to Request a Refund
To request a refund for your purchase, please contact our support team via:
Email: info@wwiqtest.com
Or submit a request using the Help Center form.
Please include the following details in your message:
Your registered email address
Your full name
The payment date and amount
The last 4 digits of your card or PayPal username
A brief description of the issue and your reason for requesting a refund
Important:
Refunds apply only to the original purchase amount charged by us. We do not refund third-party fees, such as those from banks or payment providers for currency exchange or international transaction processing.