We understand that unexpected charges can be frustrating. Here are a few common reasons why the amount charged may differ from what you initially expected:
1. Bank or Currency Conversion Fees
Some banks or credit card providers may apply foreign transaction fees, exchange rate adjustments, or processing charges, especially for international payments.
These fees are not controlled by us and are charged directly by your bank.
2. The IQ Booster 7-day trial is included as part of your IQ Test purchase.
If the trial is not canceled at least 24 hours before the renewal date, it will automatically renew to the standard paid plan at the price shown at checkout.
IQ Booster includes brain-training features and additional benefits.
The trial and renewal terms are shown on the IQ Test checkout page.
The subscription starts only after you confirm/accept the offer.
The exact pricing and renewal details are displayed before payment.
You can read more about IQ Booster here. The full list of plans is available via this link.
3. Multiple Purchases
In some cases, the total charge may include more than one product, for example:
IQ Test Performance Report (add-on)
Using the platform more than once at different times (each purchase is charged separately)
Please check your confirmation emails to see the full breakdown of what was purchased.
❓ Still Not Sure?
Contact our support team at info@wwiqtest.com or via the request form:
The email address you used
The last 4 digits of your card or PayPal (username/email address)
A screenshot of the charges or receipts
We'll review everything and clarify the payment details for you.