If your payment didn’t go through successfully, don’t worry - it is fixable. Below, we outline the most frequent reasons for failed transactions and how you can resolve them quickly with your bank or payment provider.
👉🏻Common reasons your payment may have failed
1. Insufficient funds
Double-check your account balance. Even small differences (like currency conversion fees) can cause a payment to fail.
2. Bank security blocks
Many banks automatically block online or international transactions they perceive as unusual or suspicious.
3. Card restrictions
Some cards are restricted from making international purchases or recurring subscription payments. Prepaid and virtual cards may also have limitations.
4. Expired card or outdated info
Be sure your card hasn’t expired and that all payment details are entered correctly.
💡 How to resolve the issue
Step 1: Contact your bank or card Provider
Ask if there were any blocks or restrictions on the transaction. Let them know you were trying to make a legitimate purchase online.
Step 2: Try a different payment method
Try using another credit/debit card or a payment service like PayPal (if supported in your location).
Step 3: Check for typos
Review your card number, expiration date, CVV, and billing address for any mistakes.
Still need help?
If you've confirmed everything is in order and the issue persists, feel free to contact our support team at info@wwiqtest.com or via the request form on the Help Center page. We’re here to assist you and can help you complete your purchase successfully!